Service Lead, Energy Storage Systems

Summary

Job title:

Service Lead, Energy Storage Systems

Job

Department:
Greentech Design Services

Location:

null-null

Description

Summary:

Greentech Renewables is the nation's leading solar equipment distributor. Greentech Renewables distributes a full range of solar equipment to thousands of contractors throughout the United States, Caribbean, and Latin America, enabling solar installers to easily and cost-effectively design, sell, and install solar photovoltaic (PV) systems.

Greentech Renewables' Design Services Team is looking for a Service Lead, Energy Storage Systems - Northeast to help us manage our rapidly growing design services pipeline.

Reports to:

Regional Lead

Minimum Qualifications:

+  5+ years Solar design, engineering, or construction experience is required

+  Bachelor's degree in Electrical, Mechanical or Solar Engineering or Project Management plus actual construction experience. Alternatively a journeyman electrician - project manager

+  Experience in the installation, maintenance, design and permitting of ESS systems w/focus on California specific requirements

+  Excellent CAD, Solar & ESS Code (NEC), and Solar/ESS Product knowledge

ADDITIONAL

COMPETENCIES:

+ Incredible problem solving and negotiation abilities

+ Ability to collaborate with many other teams

+ Interpersonal skills to manage a team

+ Ability to give constructive criticism

+ Ability to make decisions quickly

Preferred Qualifications:

+  EIT or PE License a plus

+  NABCEP Certification a plus

+  Solar Construction experience preferred over MBA or Master's in engineering

Working Conditions:

+  Hybrid, remote & in office. With a focus on customer outreach, on average 2-3 days a week in Profit Center(s) or as directed  by management

+  Travel will be required for working in Profit Center(s)

+  Travel will be required to visit trade shows or for company events

+  Work standard business hours of 8am to 5pm within your time zone or within the time zone of the Division assigned

Supervisory Responsibilities:

No

Essential Job Functions:

+ Project Management

+ Ensuring projects move forward to stay within designated SLAs

+ Preserving customer requirements in CRM and adapting our process to deliver compliant and customized plansets every time

+ Coordinating with our production to ensure vendors are following jurisdictional and customer specific requests

+ Working with internal teams to refine templates and processes to improve pass rates, turnaround times, and customer experience

+ Being the Customer's day-to-day point of contact; communication is primarily through phone calls

+ Training & assisting newer customers

+ Providing status updates, technical support, change requests, etc

+ Relationship Management

+ Maintaining business & customers

+ Regularly following up with all existing customers

+ Reviewing reports to get ahead of recurring issues

+ General feedback, build rapport, go through specific jobs, forecast, show the support

+ Following up with customer fall off

+ Working with PC divisions to win back customers

+ Every fall-off customer should be classified

+ Connecting with PC salespersons whenever an issues or possibly challenge arises

+ Growing the business

+ Working with PC Manager & Sales to target key customers and ensuring a smooth onboarding process

+ Always maintain a target prospect list and actively pursue

+ Communication with the other team members such as PC Managers, Outside and Inside Sales Representatives to ensure they are utilizing your role to their full potential

+ Regular check-Ins

+ Feedback, both internal and external

+ Review reports / numbers for tracking and accountability

+ You will be talking to each PC location at least once per month.

+ You will be visiting each PC location ideally at least once per quarter

+ Forecasting and Goals

+ Maintain per-PC quarterly goals for residential projects and commercial quotes.

NOTE:

This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $80000 to $90000 annually.

Other Compensation:

The following additional compensation may be applicable for this position:

+ Profit Sharing

Benefits:

Benefits available for this position are:

+ Insurance - Medical, Dental, Vision Care for full-time positions

+ Insurance - Medical only for part-time positions, 30+ hours/week

+ Disability Insurance

+ Life Insurance

+ 401(k)

+ Paid Sick Leave

+ Paid Holidays

+ Paid Vacation

+ Health Savings Account (HSA) and matching