Sales Operations Analyst

Summary

In this role, you will join the Data & Digital Sales, Service, and Insight Delivery team as a Senior Operations Analyst, Sales, focusing on delivering accurate data, reporting, and actionable insights to support sales performance, forecasting, and operational effectiveness.

• Extract, clean, validate, and maintain sales data from CRM systems, including Microsoft Dynamics, to ensure data accuracy and consistency.
• Build, maintain, and enhance reports and dashboards to monitor pipeline health, revenue performance, quota attainment, sales productivity, and forecast accuracy.
• Analyze key sales performance metrics, including conversion rates, deal size, sales cycle length, and pipeline coverage, providing actionable insights to support sales leadership decision-making.
• Support sales forecasting activities by updating reporting, models, and analyses using current sales activity, pipeline trends, and market insights.
• Identify data quality issues, reporting inconsistencies, and workflow inefficiencies; recommend and support process improvements to streamline reporting, automation, and operational processes.
• Collaborate with sales, operations, and leadership teams to understand reporting requirements and business objectives.
• Develop and maintain documentation for reporting processes, metric definitions, and data governance standards.
• Provide ad hoc analysis and operational support for sales enablement, planning, and performance management initiatives.

• Relevant degree, preferably a bachelor’s degree in Business Analytics, Finance, Information Systems, Data Analytics, Statistics, or a related field.
• 5 or more years of experience in sales operations, business analytics, reporting, or a related analytical role.
• Proficiency with CRM platforms, preferably Microsoft Dynamics, and a strong understanding of sales data structures and processes.
• Advanced Excel or Google Sheets skills, including pivot tables, formulas, data analysis, and basic modeling.
• Experience building reports, dashboards, and visualizations using Power BI, Tableau, or similar business intelligence tools.
• Strong understanding of core sales metrics, including conversion rates, pipeline management, quota attainment, forecast accuracy, and sales cycle performance.
• Proven ability to analyze complex datasets and translate findings into clear, actionable business insights.
• Strong attention to detail and commitment to data accuracy and quality.
• Demonstrated problem-solve skills with the ability to identify inefficiencies and recommend practical solutions.
• Excellent communication and collaboration skills with the ability to present data and insights to both technical and non-technical audiences.
• Experience supporting sales organizations and working cross-functionally with sales leadership, operations, and business stakeholders is preferred.
• Position is a hybrid location in Chicago, IL;
  Irving, TX; or Centennial, CO.
• You must be authorized to work in the United States without sponsorship.

The estimated salary range for this role is $68,500.00 to $. The position is also incentive-eligible. A comprehensive benefits plan is available.