Sure Program Manager

Sure Start Program Manager – Strategic Operations

As a Sure Start Program Manager on the Strategic Operations team, a typical day for you will include:

• Define the long-term vision and roadmap for the Sure Start program aligned to enterprise growth strategy
• Own, lead, and continuously enhance the Sure Start onboarding program for new franchise business owners (FBOs) across brands, ensuring a consistent and high-quality launch experience
• Design and deliver best-in-class training curriculum, toolkits, and coaching frameworks tailored to home services franchise owners
• Establish governance rhythms with cross‑functional leaders to ensure accountability, alignment, and prioritization of onboarding initiatives
• Manage the full lifecycle of franchise onboarding from award through ramp milestones using structured project‑management disciplines
• Partner cross‑functionally with Brand Presidents, Operations, Marketing, Technology, and Field Support teams to ensure alignment and consistency across onboarding priorities
• Establish and monitor program KPIs, especially ramp‑to‑revenue speed
• Analyze franchisee performance data to identify trends, gaps, and opportunities for continuous program improvement

Bring your skills and be inspired to achieve success.

• Experience:
  
  5+ years of experience in franchise operations, franchise training, or franchise onboarding, preferably in a multi‑unit environment
• Skills:
  
  Exceptional facilitation, coaching, and communication skills with the ability to engage diverse adult learners;
  Ability to travel as needed to support onboarding, training delivery, and field engagement;
  Strong cross‑functional collaboration and influencing skills without direct authority;
  Highly organized with the ability to manage multiple priorities and onboarding cohorts simultaneously;
  Strategic mindset with the ability to execute tactically and drive results;
  High level of adaptability and comfort working in a fast‑paced, evolving environment
• Education:
  
  Bachelor’s degree in Business, Training & Development, Organizational Development, or related field preferred

Hybrid working model:
Monday‑Wednesday in office, Thursday/Friday teleworking. Flexible travel as needed. Office location: 500 E John Carpenter Fwy, Irving, TX. Full‑time, Monday – Friday, 8 AM – 5 PM local time zone.

• Competitive Pay:
  Commensurate with experience
• Equity and bonus opportunities
• Full‑time employment benefits (health, dental, vision, 401(k), etc.)