Client Success Manager; GBS

About the role

The Client Success team follows a Client for Life Philosophy and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

• Build, develop, and manage relationships with a variety of clients ranging from senior C‑level executives to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure successful utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics.

• 3+ years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

• Competitive salary, generous paid time off policy, charity match program.
• Medical, Dental & Vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching.
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

Reasonable accommodations can be requested for individuals with disabilities or who are disabled veterans.