Client Success Manager; GBS

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth

• Introduce Gartner services and capabilities to new clients and communicate value to decision makers

• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership

• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients

• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

• 3+ years of relevant professional and/or internship experience

• Proven track record of success fueled by a passion for delighting clients

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

• Bachelor’s degree preferred

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

Your base salary will be in the range of $70,000 to $101,000, and may be supplemented with a bonus or incentive plan based on performance.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 70,000 USD - 101,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan.

We also offer market‑leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. All employees and applicants are provided the goal of equal employment opportunity under law. Applicants with disabilities may request reasonable accommodation for their needs.