Advisor, Client Engagement—Media and Audience Strategy

Overview

As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer‑packaged goods, travel or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s People Cloud Mar Tech, AdTech, and Data Solutions for large enterprise clients. You’ll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners.

Operating within a large, multicultural, and geographically diverse organization, you’ll work alongside internal teams to uphold service quality throughout and after engagements. As you develop expertise in Epsilon People Cloud solutions and services, you’ll supply knowledge sharing and the dissemination of lessons learned within the organization.

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Support leading a complementary team with varied expertise; and offer timely performance feedback
• Raise issues and risks for resolution within the cross functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

• Bachelor’s degree or equivalent experience
• 5+ years of industry specific experience
• Program and project management experience
• Martech platform experience such as Email, CRM/Database or Loyalty platforms.
• 3+ years of demonstrated ability in a client facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, Share Point

• You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations.
• You work collaboratively to build positive relationships
• You thrive in a client‑facing role, working with clients, addressing their concerns and being their point of contact
• You take on complex problems and issues with a focus on outcomes and effective resolutions.
• You have expertise and knowledge across the full ecosystem of Mar Tech and AdTech such as cleanroom, digital media etc.
• You have experience working with contracts, supporting invoices and understanding P&L reporting

• Time to Recharge:
  Flexible time off (FTO), 15 paid holidays
• Time to Recover:
  Paid sick time
• Family Well‑Being:
  Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks:
  Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to  to request an accommodation.

For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections , commonly referred to as the San Francisco Fair Chance…