Shift Manager

Description

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every person who walks through our doors.

We are looking for a Shift Manager who is a strong leader, highly organized, professional, and capable of overseeing the full operation of TCH Social during assigned shifts. The Shift Manager is responsible for leading Assistant Shift Managers, Floor Supervisors, dealers, Food and Beverage team members, Cash Cage team members, Front Desk team members, Security, and other club team members while ensuring that all guest interactions, team member performance, games, service standards, and operational procedures meet TCH Social standards.

This position plays a key role in creating a fair, efficient, safe, clean, and guest-focused environment. The Shift Manager is expected to lead by example, make sound decisions under pressure, support team development, hold team members accountable, and help drive the overall success of the club.

• Oversee all aspects of club operations during assigned shifts, including poker room operations, Food and Beverage, Cash Cage, Front Desk, Security, guest service, and overall facility standards.
• Lead and manage Assistant Shift Managers, Floor Supervisors, dealers, Food and Beverage team members, Cash Cage team members, Front Desk team members, Security, and other club team members.
• Ensure all games are operated fairly, efficiently, and in accordance with TCH Social policies, procedures, and standards.
• Maintain a strong presence throughout the club and ensure a high level of guest service at all times.
• Manage game flow, seating efficiency, table balance, dealer rotations, and overall floor organization.
• Make final shift-level decisions regarding player disputes, rule interpretations, guest complaints, service issues, team member concerns, and operational matters.
• Ensure all team members are following proper procedures, maintaining professionalism, and meeting performance expectations.
• Coach, train, and develop club team members to improve consistency, leadership, guest service, and operational execution.
• Assist with hiring, interviewing, onboarding, training, corrective action, performance evaluations, separations, and other team member accountability processes.
• Partner with the General Manager on staffing needs, scheduling, team member performance, department standards, and operational improvements.
• Create, review, and maintain team member schedules as needed to support business volume and operational needs.
• Complete office and administrative work, including filing forms, maintaining records, reviewing documentation, completing audits, and ensuring required paperwork is accurate and organized.
• Monitor attendance, professionalism, performance, and policy compliance for all team members during assigned shifts.
• Monitor player behavior, suspicious activity, safety concerns, security issues, and policy violations.
• Work closely with the Cash Cage, Front Desk, Security, Food and Beverage, poker operations, and other departments to ensure smooth club operations.
• Ensure proper cash control procedures, floor audits, shift reports, incident reports, and operational documentation are completed accurately and on time.
• Support marketing initiatives, promotions, tournaments, special events, and high-volume business periods.
• Communicate important updates, policy changes, scheduling needs, operational priorities, and performance expectations to the team.
• Help maintain a clean, professional, safe, and welcoming environment for guests and team members.
• Identify operational issues and proactively recommend solutions to improve efficiency, guest experience, and team performance.
• Serve as the primary person in charge of the club when the General Manager is not present.
• Perform other duties as assigned by the General Manager.

• Minimum 3 years of experience in the casino, card house, poker, hospitality, restaurant, bar, entertainment, or similar customer-facing industry preferred.
• Previous experience as a Floor Supervisor, Assistant Shift Manager, Shift Manager, Department…