Site Lead, Data Center Operations

Job Description

Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations.

Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

• Site Portfolio Management: Independently responsible for at least one and occasionally multiple data centers.
• Performance Monitoring and Analysis: Leads performance trend analyses related to capacity, temperature, availability, cleanliness and other aspects, identifies significant patterns, and suggests operational improvements. Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements. Partners across functions and regions to identify, measure and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects and ensure alignment with strategic objectives.
• Issue Management and Automation: Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution. Oversees and provides support for escalated complex technical issues. Triages and/or escalates issues, implements advanced automation, scheduling and monitoring tools to mitigate potential problems effectively. Identifies, documents and validates issues, processes and solutions, ensuring the data center knowledge base is comprehensive and up-to-date. Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.
  
  Performs Root‑Cause Analysis following crises or incidents, and updates documentation to capture process improvements.
• Data Center Expansion Support: Leads and oversees new region builds and expansion activities, both onsite and remotely, acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
• Installation and Maintenance: Provides oversight for installations, repairs, inventory management and logistics tasks; directs efforts to replace and upgrade components; advises on high‑level purchases or upgrades for data centers and oversees implementation; leads planning and execution of rack deployments, installations and network physical infrastructure upgrades/changes; ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, airflow & pressure, power trains).
• Planning & Execution: Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately‑sized project or initiative, efficiently delegates, monitors and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
• Collaboration & Partnership: Collaborates across the organization to align on expectations and achieve shared objectives, leverages understanding of business leaders and stakeholders to ensure proposed solutions meet their needs, supports inclusivity by actively listening to diverse perspectives, ensuring others feel heard and respected.
• Problem Solving: Identifies and addresses moderately complex issues, analyzes a wide range of data and/or information to identify solutions, proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions, reviews, contributes to and documents problem‑solving strategies.
• Con…