Sales Operations Analyst

Position Summary

The Sales Operations Analyst works with Sales, Deal Desk, Billing, and IT to manage and optimize internal business systems supporting sales and revenue generation.

• Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions.
• Build and run commissions processes and dashboards in Google Looker.
• Draft, document, track and process custom special incentives issued to external partners.
• Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.
• Support PRM manager as backup on administrative tasks.
• Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.
• Work cross‑functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather and translate requirements, and manage project milestones and objectives.
• Systems optimization and data management of Salesforce, Logisense & Five9 VCC production records.

• In‑depth knowledge of data modelling techniques, including advanced Excel skills.
• Working knowledge of Business Systems like Google Looker, Excel, Access, Salesforce, Logisense, Coupa.
• Excellent verbal and written communication skills.
• Attention to detail with strong research and analytical skills.
• Effective organizational and time management abilities.
• Ability to self‑manage deliverables and proactively take ownership of responsibilities.
• Ability to turn complex concepts into simple language.
• Significant understanding of SaaS business models.
• Demonstrated participation in process improvement initiatives.
• Bachelor’s degree required and 5–8+ years of analyst/reporting experience.

This role is hybrid: 3 days a week in office (San Ramon, San Francisco, or Dallas) with the remainder remote.

US base salary range: $65,300—$101,000 USD. Additional benefits include:

• Health, dental, vision coverage beginning on the first day of employment.
• Short & Long‑Term Disability, Basic Life Insurance, and a 401(k) plan with employer matching.
• Access to an innovative mental health support platform.
• Generous employee stock purchase plan.
• Paid Time Off, company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.