Sr Manager, NAPS Organizational Change Management

About Us

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here we focus on the health, happiness, and well‑being of our employees and the people we serve.

The North American Pharmaceutical Services Business Modernization team is looking for a Senior Manager to join the Organizational Change Management (OCM) team. The role requires strong team collaboration skills, business acumen in the pharmaceutical distribution landscape, and an ability to drive change management for the business unit. Communication skills, organizational meticulousness, and responsiveness remain essential.

Experienced individual change practitioner who leads change for assigned initiatives and builds deep segment relationships. Deployed to projects based on portfolio demand. Owns change plans, stakeholder engagement, and adoption tracking at the project and sub‑segment level. Applies McKesson OCM methodology consistently across all assigned work. Reports to the NAPS OCM Director who determines deployment.

• Own change strategy, stakeholder analysis, impact assessment, and readiness diagnostics for assigned initiatives.

• Design and deliver change interventions before, during, and after execution. Course‑correct when adoption stalls.

• Facilitate workshops, working sessions, and stakeholder forums to advance change objectives.

• Track adoption metrics and sentiment signals using standard methodology and templates.

• Report adoption status to OCM Lead or Director. Flag issues early.

• Capture local sentiment through project team interactions and elevate patterns that warrant intervention.

• Build and maintain trusted relationships with project leads, segment VPs, and mid‑level stakeholders.

• Manage local stakeholder mapping, engagement plans, and escalation paths.

• Coach mid‑level leaders through change using OCM‑provided tools and talking points.

• Develop and manage communications plans for assigned initiatives including audience segmentation, messaging, and channel execution.

• Contextualize enterprise messaging for local audiences.

• Gather employee feedback on messaging effectiveness and surface insights.

• Apply McKesson OCM methodology, playbooks, and AI‑enabled tools consistently across all assigned work.

• Contribute observations, lessons learned, and improvements back to the owner responsible for relevant playbooks.

• Support onboarding and briefing of OSW resources on assigned initiatives, ensuring alignment to McKesson standards.

• 7+ years of relevant working experience in change management.

• Minimum of 5 years of consulting experience.

• Bachelor’s degree in HR, business management, or a related field.

• Methodology fluency :
  Deep applied expertise across change methodologies (PROSCI, Agile, hybrid models) and the judgment to tailor approaches to complex, enterprise transformations.

• Stakeholder and impact analysis :
  Leads sophisticated stakeholder and impact analyses across multi‑layered organizations, translating insights into targeted strategies that accelerate alignment, reduce resistance, and enable enterprise‑wide adoption.

• Behavior change and adoption metrics :
  Establishes and operationalizes adoption strategies grounded in measurable behavior change, defines leading and lagging indicators, interprets sentiment and adoption signals, and uses data to continuously refine interventions and demonstrate business value.

• Communications management :
  Designs business‑wide communication strategies that go beyond awareness, driving belief, behavior, and sustained adoption.

• Facilitation and influence :
  Leads high‑stakes facilitation sessions that drive clarity, alignment, and decisive action, influencing senior leaders and cross‑functional stakeholders without authority.

• Reading organizational dynamics :
  Demonstrates exceptional organizational…