Director, Business Operations

Are you looking for a place where you can bring your drive? Welcome to Neighborly—the hub of service brands that connects customers to top‑notch local experts who repair, maintain, and enhance homes and businesses. Our long‑standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

As a Director, Business Operations on the Real Property Management team, a typical day for you will include:

• Trusted Advisor – Act as the primary contact for Franchise Business Owners at Real Property Management providing timely and accurate software and maintenance support. Champion Real Property Management’s systems and processes to support Franchise Business Owners’ growth. Develop key performance indicators to measure performance both as an entire organization and at the individual franchise location.
• Active Engagement – Develop strong internal and external relationships to efficiently enhance the experience of our Franchise Business Owners while maintaining and preserving the properties they manage. Utilize tools, programs, systems and network to reinforce programs and policies.
• Brand Ambassador – Plan, coordinate and manage programs and initiatives that establish Real Property Management’s priorities, positioning us as the premier third‑party full‑service real‑estate management organization in North America.
• Enable Others to Achieve Their Dreams – Build trust with the parent company and franchisees, and help them achieve their success through business ownership within the Real Property Management system.

• Collaborative – Work closely with internal teams to execute franchise business owner strategic plans.
• Empathetic – View every interaction as an opportunity to grow relationships and improve processes.
• Adaptable – Flexible and willing to meet with internal and external customers when they are available. Encourage collaboration, open communication, and mutual respect among team members.
• Clear & Concise – Communicate team goals, project objectives and individual responsibilities. Willing to listen and learn.
• Results‑Oriented – Strengthen relationships between franchisor and franchisee and influence brand standards.
• Data and Impact‑Driven – Stay focused on activities that achieve franchise owner and organizational goals.

• Education:
  
  Bachelor’s degree in business, finance, property management or related field; certification in the Entrepreneur Operating System (EOS) preferred.
• Experience:
  
  Five or more years related experience as a business coach, small business owner, property manager, or equivalent.
• 10‑25% travel.

• Competitive pay: commensurate with experience.
• Schedule:
  
  Full‑time, Monday – Friday, 8 AM to 5 PM (local time).
• Benefits:
  Check out our benefits offerings
• Financial benefits:
  
  equity and annual bonus opportunities.
• Perks: paid time off, paid holidays, recess breaks, wellness programs.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The associate should be able to sit or stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers. The associate is exposed to typical office working conditions.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential job functions. The statements describe the general nature and level of work performed and are not intended to be exhaustive. The company reserves the right to alter this job description at any time without notice.

Neighborly® is fully committed to equal employment opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

RPM Real Property Management