Small Business Program Product Manager

Citi is a leading global financial services company, with approximately 200million customer accounts and operations in over 160 countries and jurisdictions. Small Business has been identified as a key growth area for Citi U.S. Personal Banking and Wealth Management to drive market‑leading value propositions.

• Partner with product and marketing to help define, develop, and implement product strategies through analyzing consumer behavior and preferences, competitive best practices, and product economics.
• Manage day‑to‑day activities to deliver and execute product features across multi‑phase programs, projects, and work streams, including deposit product processor technology build and customer migration plans.
• Lead process engineering efforts that foster simplification, lean systemic process life cycles, and de‑risk.
• Assist product manager with developing roadmaps and business cases.
• Serve as subject matter expert with oversight over the client experience, features and servicing processes.
• Work with cross‑functional project teams within Citi and external partners.
• Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status, and post‑implementation activities.
• Make recommendations based on regulatory changes, competition, consumer trends and market research.
• Ensure a positive customer experience and oversee the lifecycle of an initiative and day‑to‑day product support.
• Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience.
• Demonstrate highly self‑motivated, effective communication and decision‑making skills, and a willingness to learn and adapt in an agile environment.

• Minimum of 5years of experience in small business product management and/or project management.
• Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross‑functional groups.
• Ability to drive business results with a strong sense of urgency.
• Bachelor’s degree.

In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Employees are eligible for medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs; paid time off packages, including vacation, sick leave and paid holidays.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.