Sr. Product Manager, Self-Service & Cash Recy

Product Portfolio Manager, Self-Service & Cash Recycling Solutions

The Product Portfolio Manager, Self-Service & Cash Recycling Solutions is responsible for the strategic leadership, market success, and lifecycle management of the company's ATM and Teller Cash Recycler (TCR) portfolio. This portfolio includes Cash Dispensing ATMs, Full Function ATMs, Cash Recycling ATMs, and Teller Cash Recyclers serving Financial Institutions, as well as TCR solutions supporting select retail market segments.

Serving as the organization's primary Subject Matter Expert (SME) for self-service banking and cash recycling technologies, this individual is responsible for defining product strategy, leading market research initiatives, gathering Voice of Customer (VOC) insights, developing strategic product roadmaps, and driving portfolio growth across multiple customer segments.

The Senior Product Manager works closely with Product Leadership, Strategy, Sales, Marketing, Service, Operations, Engineering, and Headquarters (Technology & Network Solutions - TNS) to communicate market requirements, influence product direction, align North American priorities with global product strategies, and support successful product launches and lifecycle management activities.

This highly visible role serves as the voice of the market, translating customer needs and competitive insights into actionable product requirements while supporting strategic customer engagements, executive presentations, and commercial growth initiatives.

Key Responsibilities

• Serve as the company's primary Subject Matter Expert (SME) for:
  Cash Dispensing ATMs, Full Function ATMs, Cash Recycling ATMs, and Teller Cash Recyclers (TCRs).
• Maintain expert knowledge of cash automation, self-service banking, branch transformation, cash management, and retail cash handling technologies.
• Provide product expertise to customers, sales teams, executive leadership, channel partners, and internal stakeholders.
• Support strategic customer engagements, executive briefings, demonstrations, industry conferences, and partner events.
• Maintain current knowledge of industry trends, competitive offerings, regulatory developments, and emerging technologies.

• Define and execute strategic product roadmaps across the ATM and TCR portfolio.
• Develop short- and long-term portfolio strategies aligned with customer needs, market trends, and business objectives.
• Identify growth opportunities, market gaps, and emerging customer requirements.
• Build business cases supporting new product investments, enhancements, and portfolio expansion.
• Present portfolio strategy, roadmap updates, and investment recommendations to executive leadership.
• Ensure product direction aligns with profitability, growth, and customer satisfaction objectives.

• Lead comprehensive Voice of Customer (VOC) programs across Financial Institution and Retail customer segments.
• Conduct ongoing market research to understand customer challenges, operational workflows, purchasing drivers, and emerging requirements.
• Gather customer feedback through customer visits, advisory councils, user groups, industry conferences, surveys, and strategic account engagements.
• Identify and analyze market trends related to retail banking, credit unions, branch transformation, self-service banking, cash automation, retail cash management, and omnichannel banking.
• Translate customer and market insights into actionable product requirements and roadmap priorities.

• Drive sales enablement initiatives that strengthen product knowledge, market positioning, and sales effectiveness.
• Develop and maintain product presentations, competitive analyses, battle cards, ROI models, value propositions, sales tools, and customer-facing collateral.
• Partner with Sales and Marketing on go-to-market initiatives and product launch activities.
• Deliver customer presentations and support strategic account opportunities.
• Participate in executive customer meetings, industry events, and product demonstrations.
• Support RFP, RFI, and proposal activities with product expertise and solution recommendations.
• Act as a trusted advisor helping customers understand the operational and financial benefits of self-service and cash automation technologies.

• Own end-to-end lifecycle management across all assigned products.
• Lead product initiatives from market assessment and business case development through launch, growth, optimization, and end-of-life planning.
• Define product requirements and prioritize enhancements based on customer needs and business objectives.
• Lead New Product Introduction (NPI) efforts and launch readiness activities.
• Monitor product adoption, revenue, profitability, customer satisfaction, and market performance.
• Develop lifecycle transition and migration strategies to support long-term portfolio success.

• Partner with…