More jobs:
SVP, Digital Self-Servicing & Conversational AI
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-09-05
Listing for:
Citigroup Inc.
Full Time
position Listed on 2026-09-05
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Citi is seeking a senior leader to drive the Digital Self-Servicing and Conversational AI initiatives across Cards and Retail Servicing. You will own the roadmap, delivery, and production stability for conversational AI, messaging, and digital channels, partnering with product owners and operations to scale customer interactions.
The role requires guiding two business-line leads, hiring and developing talent, and ensuring governance and risk controls in a regulated financial environment.
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