Sr. Product Manager, Self-Service & Cash Recy

Position Summary

The Product Portfolio Manager, Self-Service & Cash Recycling Solutions is responsible for the strategic leadership, market success, and lifecycle management of the company's ATM and Teller Cash Recycler (TCR) portfolio. This portfolio includes Cash Dispensing ATMs, Full Function ATMs, Cash Recycling ATMs, and Teller Cash Recyclers serving Financial Institutions, as well as TCR solutions supporting select retail market segments.

The Product Portfolio Manager, Self-Service & Cash Recycling Solutions is responsible for the strategic leadership, market success, and lifecycle management of the company's ATM and Teller Cash Recycler (TCR) portfolio. This portfolio includes Cash Dispensing ATMs, Full Function ATMs, Cash Recycling ATMs, and Teller Cash Recyclers serving Financial Institutions, as well as TCR solutions supporting select retail market segments.

• Serve as the company's primary Subject Matter Expert (SME) for:
• Cash Dispensing ATMs
• Full Function ATMs
• Cash Recycling ATMs
• Teller Cash Recyclers (TCRs)
• Maintain expert knowledge of cash automation, self-service banking, branch transformation, cash management, and retail cash handling technologies.
• Provide product expertise to customers, sales teams, executive leadership, channel partners, and internal stakeholders.
• Support strategic customer engagements, executive briefings, demonstrations, industry conferences, and partner events.
• Maintain current knowledge of industry trends, competitive offerings, regulatory developments, and emerging technologies.

• Define and execute strategic product roadmaps across the ATM and TCR portfolio.
• Develop short- and long-term portfolio strategies aligned with customer needs, market trends, and business objectives.
• Identify growth opportunities, market gaps, and emerging customer requirements.
• Build business cases supporting new product investments, enhancements, and portfolio expansion.
• Present portfolio strategy, roadmap updates, and investment recommendations to executive leadership.
• Ensure product direction aligns with profitability, growth, and customer satisfaction objectives.

• Lead comprehensive Voice of Customer (VOC) programs across Financial Institution and Retail customer segments.
• Conduct ongoing market research to understand customer challenges, operational workflows, purchasing drivers, and emerging requirements.
• Gather customer feedback through:
• Customer visits
• Advisory councils
• User groups
• Industry conferences
• Surveys
• Strategic account engagements
• Identify and analyze market trends related to:
• Retail banking
• Credit unions
• Branch transformation
• Self-service banking
• Cash automation
• Retail cash management
• Omnichannel banking
• Translate customer and market insights into actionable product requirements and roadmap priorities.

• Drive sales enablement initiatives that strengthen product knowledge, market positioning, and sales effectiveness.
• Develop and maintain:
• Product presentations
• Competitive analyses
• Battlecards
• ROI models
• Value propositions
• Sales tools
• Customer-facing collateral
• Partner with Sales and Marketing on go-to-market initiatives and product launch activities.
• Deliver customer presentations and support strategic account opportunities.
• Participate in executive customer meetings, industry events, and product demonstrations.
• Support RFP, RFI, and proposal activities with product expertise and solution recommendations.
• Act as a trusted advisor helping customers understand the operational and financial benefits of self-service and cash automation technologies.

• Own end-to-end lifecycle management across all assigned products.
• Lead product initiatives from market assessment and business case development through launch, growth, optimization, and end-of-life planning.
• Define product requirements and prioritize enhancements based on customer needs and business objectives.
• Lead New Product Introduction (NPI) efforts and launch readiness activities.
• Monitor product adoption, revenue, profitability, customer satisfaction, and market performance.
• Develop lifecycle transition and migration strategies to support long-term portfolio success.

• Partner with Product Leadership, Strategy, and executive stakeholders to communicate North American market requirements and customer needs to Headquarters (TNS).
• Support the development and refinement of product specifications, enhancement requests, business requirements, and documentation requests for submission to TNS.
• Collaborate with internal stakeholders responsible for strategic engagement with TNS to ensure market needs are clearly represented and prioritized.
• Contribute market intelligence, VOC findings, competitive insights, and customer feedback that help shape future product direction.
• Support product roadmap alignment, launch planning, and lifecycle management activities…