Sales Operations Analyst

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A Service Now-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Job Summary:

Sales Compensation Operations Analysts execute the monthly compensation cycle — crediting, close-out, FGA loading, limiters, adjustments and statements — accurately, on time and under maker–checker control. A functional IC role at the heart of correct, timely pay.

• Execute monthly crediting across in-scope segments with full traceability.
• Perform close-out, FGA loading, limiter management and manual credits/adjustments under maker–checker.
• Support prelims variance checks and reconciliation before pay.
• Investigate and resolve compensation inquiries per runbook.
• Prepare CRB case inputs and implement approved CCB changes.
• Publish seller statements and support the payout-file hand-off to payroll.
• Adopt comp agents as waves go live; route exceptions to the expert pod.
• Maintain SOPs, controls evidence and exception logs.

• 8-12 years in Sales Compensation, Incentive Compensation Management (ICM) or commissions operations, with deep hands-on plan-execution expertise.
• Strong command of incentive-plan mechanics — components, thresholds, accelerators, caps, crediting, close-out and adjustment processes.
• Hands-on familiarity with ICM / compensation platforms (e.g., Varicent, Xactly, SAP Commissions, Anaplan Incentive, or equivalent).
• Deep understanding of the monthly comp cycle, pay-readiness/payroll cutoffs, and preliminary-check / variance controls.
• Advanced data skills — expert Excel; comfort with large calculation datasets, reconciliation and BI tools (Tableau, Power BI).
• Experience operating compensation governance (change control, review boards) and building audit-ready, controlled processes.
• Excellent analytical, documentation and communication skills; credible as the escalation authority for complex compensation questions and disputes.

Education:

Bachelor's or master's degree in computer science, Engineering, Information Technology, Business, or a related discipline.