Field Service Administrator

Overview

This individual is responsible for taking phone calls and emails from our customers and internal employees regarding field service needs. This individual will perform functions to support the work order process, including but not limited to, opening work orders accurately based on the machine and customer information ensuring that all charges related to work orders are posted properly and closed on a timely basis.

This individual will assist in processing customer, warranty and product improvement claims and handle communications with customers in a professional manner.

$20 - $26 / hour

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhereto all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Strong ability to multitask
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities