Customer Service​/HelpDesk Coordinator

.

QUALIFICATIONS:

* EDUCATION AND EXPERIENCE

* High School diploma or equivalent.

* One (1) year of customer service experience

* 6 months of supervisory experience

* Must have good working knowledge of software applications

* Must be 18 years of age or older.

* Must have a reliable telephone number for contact.

* Must have reliable transportation.

PREFFERED QUALIFICATIONS

* Previous airport experience.

Previous dispatching experience.

PERSONAL AND

PHYSICAL REQUIREMENTS

* Treat all information as confidential.

* Posses the tact to deal with all levels of situations, client representatives, employees and the public.

* Ability to work from verbal and written instructions.

* Ability to communicate in English clearly and concisely verbally and in written form.

* Must be detail-oriented and perform with minimal supervision.

* Must be able to handle multiple situations simultaneously.

* Must have excellent radio/telephone skills.

* Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.

* Must be able to lift, carry and/or hold up to 75 lbs.

* Must pass pre-employment and random drug test.

* Must meet necessary requirements to obtain a security sensitive identification badge.

* Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).

PERFORMANCE RESPONSIBILITIES:

* Must be familiar with and abide by all Client/company regulations

* Work with Client Special Services Representatives to ensure all requests for services are met.

* Ensure all inbound flights are met prior to arrival.

* Actively participate in the Safety Management System (SMS)

* Communicate with SSR to all personnel.

* Close out open runs in watershed.

* Escalate issues to operations Manager Immediately.

* Deal courteously and tactfully with fellow employees and passengers if necessary.

* Create and generate reports of service performance in locations with the Wheelchair Tracking program software.

* Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.

* Maintain and distribute radios (where applicable).

* Always complete the appropriate documentation and reports in a thorough and timely manner.

* Provide special assistance to passengers as requested.

* Provide general information and directions to passengers.

* Monitor tablet usage with employees on all inbound and outbound flights.

* Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal).

* Be neat and careful when handling other people's property, especially mobility aids and luggage.

* Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.

* Attend meetings and in services as required.

* Utilize appropriate communications channels and maintain records, reports and files as required.