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Bilingual Consumer Call Center Agent
Job in
Irving, Dallas County, Texas, 75014, USA
Listed on 2026-02-20
Listing for:
PrideStaff
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Consumer Advocacy & Guidance:
Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.;
Dispute Resolution:
Research and process consumer disputes per FCRA guidelines.;
Information Management:
Fulfill requests for file disclosures and report copies with meticulous data entry.;
Security & Compliance:
Perform rigorous security authentication to safeguard confidentiality.;
Operational Excellence:
Utilize multiple software systems to meet performance metrics and quality standards.
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