Membership Relations Specialist Membership Relations Specialist US-EcoLogic In-person · Irving

Job Details

Job Location:

Tempo Headquarters Irving - Irving, TX 75061

Position Type:
Full Time

Job Category:
Construction

Summary:

Tempos Membership Relations Specialist will help support and maintain the company’s Club Membership Program that provides all year-round regular HVAC system check‑ups to catch any potential issues early and prevent the need for any emergency services. The Membership Relations Specialist also communicates with club members about special offers or promotions that are available to club members. This position is a top‑notch, first‑impression specialist that is committed to providing exceptional customer service to our customers.

Reports to:

Director of Service Finance

• Be well versed and knowledgeable in Tempo Club Membership and benefits
• Sell and renew Tempo Club Memberships
• Maintain customer retention
• Organize and maintain membership records
• Provide management with accurate reporting
• Meet and exceed goals and expectations for sales and customer satisfaction
• Other duties assigned

• Excellent phone skills, including inbound and outbound calling
• Upbeat, professional, and enjoys helping people
• Genuine empathy toward customers problems
• Knowledge of the HVAC industry and terminology is recommended but not required
• Able to multitask, prioritize, and manage time efficiently
• A willingness to help in all areas within the department. TEAM PLAYER. Detail oriented. Able to process high volumes of work with accuracy
• Pass a pre‑employment drug screen and criminal background check
• Self‑starter Punctual and dependable

High school degree or equivalent.

Minimum of two years experience of Customer Service and/or relevant experience required.

Experience in HVAC or construction is a plus.

Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word).

Excellent written and verbal communication skills

Product knowledge of Tempos services a plus.

Must be able to sit for long periods of time.

Must be able to work varying shifts including days, nights, and weekends.

Bilingual (English/Spanish) preferred but not required

• Employee ownership (ESOP) with weekly Employer Match
• Stock accumulation plan based on continuous service
• Competitive pay including commissions
• 120 hours PTO
• Bereavement Pay
• 7 Paid holidays
• 1 floating holiday
• Health Insurance (company pays approx. 75% of medical coverage chosen, Dental, Vision Insurance (optional)
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability, paid by company)
• 401(k) savings plan
• Continuing education and training programs

Tempo is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable law.