Customer Service Department Manager Customer Service Customer Service Irving, Texas
Listed on 2026-02-28
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Client Relationship Manager
Customer Service Department Manager
Pay from $85,000 to $100,000 per year
Texas Branch
2600 Rental Car Drive, DFW Airport, TX 75261
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities- Train Team Leads to build a high‑performing, positive team environment to provide top‑notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
- Bachelor’s degree.
- 3 + years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high‑performing team.
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Best-in-class, clean, modern air‑conditioned facilities.
- First‑class fitness center and beautifully maintained walking paths.
Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA Employer/Vet/Disabled
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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