Sr. Enterprise Account Manager

Overview

As a Sr. Enterprise Account Manager-Post Sales, you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are looking for someone who can excel in the following areas:

• Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
• Foster proactive and consistent client engagement, building strong relationships with customers.
• Utilize a data-driven approach to secure account health and customer success.

• Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
• Collaborate with internal teams to gather insights and strategize renewal plans.
• Upsell new products to existing customers to drive revenue growth.

• Track and document important customer lifecycle details, including opportunities and post-sales information, within hire
  
  EZ's company CRM (SFDC).
• Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

• Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives.

• Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience.
• Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders.
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
• Proficiency in customer success practices, customer onboarding and enablement process, renewal negotiations, user experience, virtual user training, and customer ticket management.
• Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hire
  
  EZ & the right solution to maximize ROI.
• Capable of organizational and time management skills to handle multiple responsibilities effectively.
• Familiarity with using Jira, Gong, and Salesforce and their applications for customer success management.

• Experience in staffing agency with account management experience is highly desirable.
• Background in recruiting, talent acquisition, or HR Tech space.
• Bachelor's degree.

• Competitive compensation package including equity, with a compensation range of $140,000 to $180,000 OTE, 50/50 base and commission split.
• Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents.
• 401k plan.
• Generous PTO.
• Fun company events, outings, and parties (in-person and virtual).