Customer Service Coordinator

Key Responsibilities

• Support customers across phone, email, and Salesforce by handling inquiries, orders, complaints, and product details.
• Record and keep track of customer interactions, including orders, inquiries, complaints, and follow-ups.
• Ensure customer issues are resolved by coordinating with the right departments.
• Assist in managing purchase orders, RMAs (Return Merchandise Authorizations), and quotes.
• Collaborate with teams to keep deliveries on schedule and meet customer expectations.
• Create and manage new customer accounts, ensuring all information is accurate.
• Access and update customer portals and respond promptly to customer requests.
• Ensure accuracy in orders by confirming customer purchase orders match company quotes.
• Update and distribute weekly reports, track order changes, and assist with forecasting.
• Coordinate with Sales on any additional information needed from customers.

• 0-3 years in customer service; experience in a manufacturing environment is a plus.
• Understanding of customer service principles, along with basic sales and administrative practices.
• Active listener with strong communication skills (verbal and written), and able to think critically to solve issues and help customers.
• Willing to work closely with various departments to ensure customer satisfaction.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with Salesforce and ERP systems is a bonus.

• Highly organized, Goal‑driven, and able to prioritize in a fast‑moving environment while communicating confidently with leaders and partner teams.

High School Diploma or equivalent required.

This is a fulltime flex Hybrid schedule. 3 days in office 2 days remote.

• Competitive compensation with career growth potential
• Generous time off:
  Vacation and wellness time, 10 paid observed company holidays, and 2 floating holidays
• Educational Assistance Program:
  Robust reimbursement program for professional growth.
• Health and wellness:
  Medical, dental, and vision coverage
• Generous 401k match through Vanguard
• Benefits effective on Day One
• Find out more about us by visiting our Life@Luminator page

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.