Customer Service Representative Job Irving area,Texas USA,Customer Service/HelpDesk

Position: Customer Service Representative I

About the Role:

Are you passionate about delivering exceptional customer service in a fast‑paced, team‑oriented environment? As a Customer Service Representative I, you will be the first point of contact for clients, website users, prospective residents, and current residents of apartment communities utilizing Yardi’s products and services. You will handle inbound calls, emails, and chats, providing information and support tailored to an assigned client group.

Responsibilities include answering leasing inquiries, assisting with resident service requests, and offering web‑application guidance. This role is ideal for detail‑oriented individuals eager to develop their skills while delivering outstanding support.

What You’ll Do:

Respond to inbound calls, emails, and chats from prospective and current residents, clients, and website users regarding apartment communities.
Provide detailed information on available apartments, assist with leasing inquiries, and support residents with facility service requests.
Deliver technical and navigational assistance for web applications related to Yardi’s products and services.
Develop expertise in supporting an assigned client group by continuously building product knowledge and customer‑service skills.

Who You Are:

High School Diploma or GED
Two (2) years of customer service experience
Proficiency in MS Office and Internet Explorer
Ability to communicate effectively, cooperatively, and persuasively
Ability to nurture a cooperative, team‑oriented environment
Ability to treat all employees and clients with respect and dignity
Ability to prioritize and execute tasks within a fast‑paced environment
Determination and self‑motivation
Strong problem‑solving skills
Good organizational skills
Excellent written and verbal communication skills, including appropriate grammar and punctuation
Attention to detail

Ideal to Have:

Two (2) years of experience in the real estate or leasing industry
One (1) year of experience in a high‑volume call center environment
Experience with Real Estate software applications, especially the following:
Yardi, CTI, MRI, JD Edwards, Skyline, Timberline, Rent Roll, One Site, AMSI, or Great Plains
Knowledge of Federal Fair Housing Laws

Benefits:

We offer 100% paid employee medical premiums, a company profit‑sharing plan, and flexible work arrangements.

Equal Opportunity

EOE/Race/Gender/Disability/Vets

$20/hr

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