Bilingual Customer Service Representative

Genesis
10 is currently seeking a Bilingual Customer Service Representative for a contract position with a Global Financial Institution located in Irving, TX. This is a 6 month contract opportunity.

In this role, you will support customer service initiatives by handling low-complexity tasks and procedures. The primary focus will be on customer outreach to confirm business needs, manage a pipeline of leads, and route confirmed leads to the sales team. This position involves direct customer contact and detailed record-keeping.

• Participate in and provide support for low complexity initiatives within Customer Service
• Review basic issues, policies, or procedures for which answers can be quickly obtained
• Attempt to contact customers to confirm business needs and route confirmed leads to dedicated sales consultants
• Maintain impeccable pipeline management including tracking contact attempts, scheduling calls, and detailed note taking
• Handle inbound calls as needed
• Gather feedback from pilot agents to determine what is and is not working
• Provide information to client personnel in Customer Service

• 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, or education

• Bilingual in Spanish

Pay range: $13.75 - $21.75 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20 years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.