Member Service Representative - Support Services

What You'll Do

• Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products.
• Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
• Assist members with online banking services, troubleshooting issues and guiding them through our systems.
• Evaluate member needs to identify opportunities for cross-selling credit union products and services.
• Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
• Handle member complaints with professionalism and empathy, striving for timely resolution.
• Document member interactions in the customer relationship management system for future reference and quality control.
• Participate in training and ongoing education to improve skills and product knowledge.
• Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.

This position requires flexible hours Monday‑Friday between 7:30 am and 6:30 pm and rotating Saturdays 9 am‑1 pm.

This hybrid position's pay range is $20‑25 per hour and may vary based on experience and qualifications.

Associate's Degree (A.A.) or equivalent from a two‑year college or technical school; and banking or call center experience typically the level acquired after 1 year, or an equivalent combination of education and experience.

• Basic understanding of banking products and services such as checking, savings, loans, and credit cards.
• Familiarity with customer service principles and call center operations. Experience using computer systems, CRM platforms, and multiple applications simultaneously.
• Time management and organizational skills. Problem‑solving and critical‑thinking abilities.

• Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
• Retire with Confidence: We contribute to your 401(k). It’s our way of helping you build the future you deserve.
• Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
• Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
• Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.