Bilingual Client Onboarding Specialist

Full Time Irving, TX, US

5 days ago Requisition

Meneses Law is an Immigration Law Firm seeking a
** Sign-Up Representative
** to join our growing team. In this role, you will be the initial point of contact for potential clients, ensuring a seamless onboarding process and providing ongoing support. This role requires excellent sales skills, great communication, attention to detail, and a customer‑centric approach to enhance the client experience.

• Greet clients and make them feel welcome.
• Guide clients through the initial sign‑up process, ensuring all required documentation is completed accurately and efficiently.
• Collect and verify client information to facilitate smooth onboarding.
• Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
• Establish and maintain positive client relationships through effective communication and responsiveness.
• Address and resolve potential client concerns or issues promptly, showing a proactive and solution‑oriented approach.
• Educate clients on the firm’s processes, services, and timelines, ensuring they understand the legal procedures.
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Provide ongoing customer service by acting as the liaison between the potential client and the Meneses Law team, including weekly/monthly follow‑up after they check in by telephone. Document conversations and report to management with any concerns they may have.
• Adhere to a prescribed script, ensuring consistent and standardized communication.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

• Previous experience in customer service, client relations, or a similar role.
• Friendly and strong commitment to customer service.
• Proficient with Microsoft Office Suite and other relevant data tools.
• Excellent time management skills and ability to prioritize tasks in a fast‑paced environment.
• Ability to work independently and take initiative in problem‑solving.
• Ability to collaborate with cross‑functional teams and communicate findings effectively.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Able to type 45 WPM or more.
• Strong English usage, spelling, grammar, and punctuation.
• Fluent in both English and Spanish.
• Attention to detail and process orientation.
• Ability to act with integrity, professionalism, and confidentiality.
• Self‑motivated with excellent interpersonal skills.
• Relationship building and influencing skills.
• Ability to work independently in a fast‑paced environment and take initiative in problem‑solving.

• Ability to work in a dynamic, fast‑paced environment and meet deadlines.

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• Occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing a computer monitor for extended periods of time.
• Involves manual dexterity for using a keyboard, mouse, and other office equipment.
• The ability to move and lift items up to 10 pounds.

Pay: $23.00 per hour

Eligible for bonus

Excellent Benefits (Medical, Employer‑Paid Dental, Vision, Employer‑Paid Life Insurance, 2 weeks of Paid Time Off, and 10 days of paid holidays)

• 401(k) Safe Harbor Match

Work Life Balance Schedule – Operation hours are from 8 a.m. to 5 p.m., plus 2 Saturdays a month for certain positions

Structured Training Programs

Work with state‑of‑the‑art technology.

• Birthday and Anniversary rewards
• Sophisticated, challenging work
• Business professional work environment
• Participate in a variety of volunteer events throughout the year
• Must have the ability to work on a flexible schedule based on department and company needs.

About the Company:

Meneses Law is an accomplished immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenship, Deportations, Waivers, DACA Renewals, and Asylum matters.

Meneses Law is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state, or local protected class.