Call Center Representative Irving, TX

Call Center Representative – Auto Finance

Location: Irving, TX

Shift: Monday – Friday 8 AM – 5 PM with one late night a week; plus rotating late Friday and occasional Saturdays.

Two positions available:
Customer Care Representative and Customer Accounts Representative
.

• Customer Care Representative
  :
  Answer calls and assist customers with account, payment, title request, payment options, website login, and related inquiries.
• Customer Accounts Representative
  :
  Conduct light collections by calling customers who have missed one payment (between 1 and 29 days past due).

Qualifications

• Completed 4‑year Bachelor’s Degree (required).
• Financial, call center, and data entry experience.
• Auto‑finance industry experience preferred.
• Spanish language skills earn a $0.50/hr addition.

Compensation

$21.50/hr for less than 3 years of experience; $23.00/hr for more than 3 years. Pay range $18.50–$23.50/hr.

Contract to Hire position based out of Irving, TX.

Benefits (subject to eligibility and election):
Medical, dental, vision, critical illness, accident, 401(k) retirement plan, pre‑tax and Roth contributions, voluntary life and AD&D for employee and dependents, short and long‑term disability, HSA, transportation, Employee Assistance Program, PTO, vacation or sick leave.

Final date to receive applications:
December 15, 2025.

Equal Opportunity Employer
:
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.