Customer Account Manager; Bilingual

Customer Account Manager (Bilingual)

Tech Tammina LLC

• Works closely with the Sales Executives that sold the account to gain a full understanding of the client's needs.
• Organizes, prepares and conducts quarterly business reviews with key executive sponsors within the account to ensure the client's needs are being met.
• Drives customer testimonials and gains customer loyalty so that clients agree to be a positive reference account; coordinates with marketing to generate mass mailing pieces.
• Participates in pre-sales and the customer needs discovery and documentation process.
• Performs high impact customer demonstrations based on the customer specific business drivers.
• Manages the customer ordering process by coordinating with customer and production department to establish an effective product shipment plan; includes placing orders in company‑specific CRM software to ensure accuracy and following up on shipping and any issues regarding the ordering process.
• Manages invoices and tracking numbers, and keeps track of MTD and YTD sales numbers.
• Relays customer special needs and feature requests to product development liaison as necessary.
• Maintains proactive communications (calls and emails) with customers on a regular basis, offering the highest level of attention and support to ensure customer satisfaction.
• Handles RMAs in coordination with the customer's needs, tests devices, and works closely with Customer Service to identify and solve customer issues.
• Coordinates with customer and accounting department to determine the best billing structure for the client; handles credit card activity/accounting issues, past due or outstanding balances.
• Coordinates with customer to develop training and implementation plans to ensure maximum integration into customer's business model.

• Bachelor's or higher degree is required.

Job Status:
Full Time

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