Customer Service Representative

The Customer Service Representative is a key member of our team, responsible for providing exceptional customer service and communication to healthcare providers, patients, and internal stakeholders. This role ensures the accurate coordination and scheduling of initial and refill shipments of specialty medications, contributing directly to patient care and satisfaction. Possible Temp to Hire opportunity. Must be able to work 100% Onsite.

Qualifications:

• High school diploma or equivalent required.
• 1–3 years of experience in a customer service or call center environment preferred.
• Excellent telephone communication skills and a customer-first mindset.
• Minimum typing speed of 35 WPM.
• Familiarity with HIPAA regulations and compliance standards.

salary: $17 - $18 per hour
shift:
First
work hours: 10:30 AM - 7 PM
education:
High School

Responsibilities

• Answer incoming calls and provide clear, accurate information to patients and healthcare providers.
• Initiate outbound calls to patients to gather necessary information for prescription coordination.
• Schedule and confirm medication deliveries with precision and attention to detail.
• Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations.
• Demonstrate initiative and a proactive approach to daily tasks and problem-solving.
• Collaborate effectively with internal teams to ensure seamless service delivery.
• Perform other duties as assigned to support departmental goals.
• Follow all HIPAA and applicable government regulations.

Skills

Customer Service

Call Center Support

Empathy

Typing Skills

Qualifications

Years of experience: 1 year

Experience level:
Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 1 year

Education

High School (required)

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