Client Success Specialist; Bilingual English and Mandarin

Client Success Specialist (Bilingual English and Mandarin)

Uni Uni, Irving, Texas, United States – Information Technology

About Uni Uni

Uni Uni is a dynamic and fast-growing courier service operating in the US and Canada, dedicated to transforming e-commerce logistics. With cutting-edge technology and a relentless drive, we optimize last-mile delivery to meet the ever-evolving demands of online shoppers within an evolving industry. Handling hundreds of thousands of parcels daily, we have established ourselves as a trusted leader in the industry, ensuring speed, efficiency, and reliability for e-commerce and logistics companies across North America.

• Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.
• Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.
• Assist in handling exceptions and disputes.
• Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales).
• Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.
• Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.
• Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China‑based and overseas clients.
• Experience in logistics, particularly in e-commerce logistics, is preferred.
• Strong customer service mindset, problem-solving skills, and ability to work under pressure.
• Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.
• Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.
• Experience in stakeholder management or team collaboration is a plus.