Membership Service Representative - Nelson
Job in
Irving, Dallas County, Texas, 75038, USA
Listed on 2026-06-09
Listing for:
Century Golf Partners Management
Full Time, Part Time
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Membership Service Representative
Reports to:
Membership Experience Management Team, Membership Service Lead Supervisor
Job Summary (Essential Functions) Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. Dedicated to every member receiving immediate, polite, and complete service.
Job Expectations/Duties
• Greets all Members who enter the Club.
• Always demonstrates a calm and professional manner.
• Handling all Members' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assisting Members in all inquiries in connection with Club services, hours of operations, in-house events, directions, etc.
• Responds to all Member requests accurately and promptly. Interactions with Members will be in person, on the phone, and via email.
• Gracefully resolves customer complaints from all areas of the Club.
• Fostering relationships to improve the Members' Experience and strives for Member Name Recognition.
• Interactions with members is strictly professional.
• Reports inappropriate behavior or unusual occurrences to Lead Supervisor and/or Management in accordance with Century policy.
• Assists with the functions of sister departments including fitness and tennis operations
• Works harmoniously and professionally with co-workers and supervisors.
• Leaves personal issues at home.
• Personal cell phone use is kept to a minimum and only for work related topics.
• Follows proper credit, cash, checking and cash-handling policies and procedures.
• Operates front-office equipment.
• Processes mail, packages, and messages.
• Reads and initials the communication log daily; knows of daily activities and meetings taking place in the club.
• Familiar with all safety and emergency procedures and accident prevention policies.
• Assist in inventory of Membership Services supplies and member items.
• Maintains the organization, cleanliness, and neatness of the front desk and lobby areas.
• Performs other appropriate tasks assigned by the Membership Experience Management Team.
Physical Demands of the Work Environment
• Occasional bending, stooping, lifting, and pulling.
• Frequent sitting, walking, and standing.
Dress Code
• All black business casual attire
• Comfortable smart footwear is permitted
• Must wear name tag when clocked in
Standard Operating Procedure
Membership Service Desk's Operational Hours
Monday - Friday
5:00 AM - 1:00 PM - Opening Shift
10:00 AM - 6:00 PM - Middle Shift
1:00 PM - 9:00 PM - Closing Shift
Saturday - Sunday
6:00 AM - 1:00 PM - Opening Shift
10:00 AM - 6:00 PM - Middle Shift
1:00 PM - 9:00 PM - Closing Shift
• Employees must be willing to work any shift, weekends, and holidays unless approved otherwise.
Position can be Full-Time or Part-Time.
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