More jobs:
Automotive Service Advisor; Hyundai/Genesis
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-06-12
Listing for:
The CAR Group (Norm Reeves Dealerships)
Full Time
position Listed on 2026-06-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Location: Irving, TX (Onsite) |Full Time
As a Service Advisor
, you’re one of the most important team members at Norm Reeves Hyundai/Genesis of Irving
. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!
- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Must be fluent in Spanish
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
- Previous experience as a Service Advisor in a dealership setting preferred
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Honesty, empathy, and exceptional communication skills
- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
- Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished
- Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit
- Dress to Impress – First impressions count. Dress professionally and bring your authentic self
- Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key
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