Bilingual Consumer Call Center Agent

Pride Staff -  - Responsibilities:
Consumer Advocacy & Guidance:
Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.;
Dispute Resolution:
Research and process consumer disputes received via phone, mail, fax, and email in accordance with FCRA guidelines.;
Information Management:
Fulfill consumer requests for file disclosures and report copies while maintaining meticulous data entry, logs, and records.;
Security & Compliance:
Perform rigorous security authentication to safeguard and maintain confidentiality.;
Operational Excellence:
Utilize multiple software systems simultaneously to meet individual performance metrics and department quality standards.