Emergency Dispatcher

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This range is provided by Infosoft, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $18.00/hr

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Location:

Irving, TX - (We have two Shifts)

(SHIFT I: 6:00 AM to 2:00 PM Central time)

Note:
The training class is Monday-Friday, 10:00 AM-6:00 PM, and last for 4 weeks.

(SHIFT II: 2 PM to 10 PM Central time)

Note:
Training will be Monday through Friday, 10 AM - 6 PM. After training, the operator would be moved to their permanent schedule, 2 PM - 10 PM. Days off vary depending on the need for coverage; more than likely, the new hire would be working on the weekends.

We are looking for an Emergency Dispatcher.

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
• Provide outstanding customer service by receiving calls from customers who require service or information regarding their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs are called into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor the alarm signal queue for prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Exercise good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls. Attend monthly training sessions.
• Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.

Requirements:

• High School Diploma or GED.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
• 1-3 years of Customer Service experience.
• Prior security call center experience is preferred.
• ACD knowledge is helpful.
• Good verbal and written communication skills are required to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Customer Service
• Industries Automation Machinery Manufacturing

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