Customer Success Manager
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-08
Listing for:
Kmslh
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Our customers’ satisfaction is the key to our success, making our Customer Success role a vital component of our company’s growth. As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure seamless delivery and support in all areas.
Requirements:2+ years of experience as a Customer Success Manager, Account Manager, or similar role within a SaaS organization
Prior experience working at a SaaS-based company is a must.
Prior experience identifying areas of opportunity and managing the upsell.
Prior experience supporting and interfacing with enterprise level organizations is required.
Great interpersonal skills with strong customer-facing and presentation skills.
Proactive problem-solver who is not afraid to break boundaries.
Team player with strong ability to motivate people.
High prioritization and organization skills.
Superb written and verbal communication skills.
Responsibilities:
Build and maintain strong, positive business relationships with enterprise-level clients (C-level executives, Directors, Managers, etc.)Support the implementation team in the onboarding process of new clients ensuring flawless delivery.
Identify opportunities for expansions and upsells within client accounts and manage the negotiation process.
Work closely with internal teams to ensure flawless delivery.
Manage QBRs with your customers.
Join calls with clients to understand their needs, tackle problems, and where necessary escalate the case to the relevant internal team.
Actively engage with multiple contacts in each account to ensure amazing partnership and communication.
Manage escalation events like a pro.
Develop deep understanding of the product to address the business needs of your clients.
Collaborate with the sales team to achieve customer satisfaction and company growth.
Benefits:
Medical, Vision, Dental
401K + 401K Match
11 Paid Holidays PTO & Sick Days
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