Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class, personalized Customer Service for our Restaurant Services customers.

Essential Duties/Responsibilities:

• Provide service support to the Restaurant Services customers:
  • Answer customer calls on the centralized 855-DARPRO1 line.
  • Conduct all communications regarding services for the customer's stores or restaurants.
  • Research and resolve all service requests.
  • Provide necessary troubleshooting advice.
• Coordinate service and support needs with the DAR PRO facilities.
  • Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.
  • Track equipment installations.
• Maintain in-house database relating to all client information:
  • Keep multiple and comprehensive spreadsheets updated.
  • Enter necessary client information into Host systems and Call logs.
• Participate with Inside Sales Team efforts.
• Participate in After Hours Client Support (Additional Pay).
• Handle special projects as they are assigned.
• Provide departmental assistance as directed.
• All other duties as assigned by management.

Minimum Qualifications:

• Must be at least 18 years of age.
• High school diploma or GED required.
• 2 or more years of Customer Service experience with a service-oriented company.
• 1 weekend day shift and 4 weekday shift, rotation required.

Preferred Qualifications:

• Associate's or Bachelor's degree preferred.
• Excellent verbal and written communication skills required to quickly resolve issues.
• Proficient computer skills must include, but not limited to, Microsoft Access and Excel
• Self-motivated, dependable individual with excellent written and verbal communication skills.
• Problem solving ability required to deliver solutions to the customer.
• Balance and complete multiple tasks independently.
• Bilingual (English/Spanish) strongly preferred.

Working Environment

• N/A
  - Exposed to unpleasant or disagreeable physical environments such as high noise level, strong odors, and/or exposure to heat and cold
• N/A
  - Exposed to bio hazardous conditions
• N/A
  - Exposed to toxic or caustic chemicals which mandate attention to safety considerations
• N/A
  - Exposed to Electrical hazards; risk of electrical shock
• N/A
  - Handles or works with potentially dangerous equipment
• N/A
  - Travels to offsite locations

Physical Demands

• Constantly
  - Must be able to remain in a stationary position (Sit)
• Constantly
  - Must be able to move about inside/outside office or work location (Walk)
• Constantly
  - Operates a computer and other office machinery (Use hands to finger, handle or feel)
• Constantly
  - Must be able to position one's self to maintain computers in the lab, including under desks and in the server closet (Stoop, kneel, crouch, or crawl)
• Frequently
  - Must be able to ascend/descend on a ladder (Climb or balance)
• Constantly
  - Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions (Talk, hear, taste, smell)

Weight and Force Demands

• Occasionally
  - Up to 10 pounds
• N/A
  - Up to 25 pounds
• N/A
  - Up to 50 pounds
• N/A
  - Up to 100 pounds
• N/A
  - More than 100 pounds

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law.