Bilingual Auto Finance Call Center Specialist

Overview

Three positions within an auto finance company, starting August. Spanish-speaking candidates may receive a $0.50 hourly increase.

• Customer Care Representative
• Customer Accounts Representative
• Title Associate in Customer Service Support

• Customer Care Representative: Monday–Friday 8 AM–5 PM; one late night per week 9 AM–6 PM; one late Friday rotating every four weeks plus 1–2 Saturdays a month 8 AM–12 PM.
• Customer Accounts Representative: Monday–Friday 8 AM–5 PM; two late nights per week 11 AM–8 PM (not on Friday); 1–2 Saturdays a month 8 AM–12 PM.
• Title Associate in Customer Service Support: Monday–Friday 8 AM–5 PM; alternate shifts 7 AM–4 PM or 9 AM–6 PM.

• Answer incoming calls from customers needing account assistance, payment information, title requests, and payment options.
• Manage light collections by calling customers with one missed payment (1–29 days past due).
• Support critical activities involving customer inquiries, dealership interactions, title processing, lien perfection, and coordination with state DMV offices.

• Entry level; no minimum years of experience required.
• Bilingual Spanish required; proficiency in English preferred.
• Experience in call centers, data entry, and auto finance is preferred.

• $21.50/hr for candidates with less than 3 years of professional experience.
• $23.00/hr for candidates with more than 3 years of professional experience.

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan with pre‑tax and Roth options
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off/Leave (PTO, vacation, or sick leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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