Research & Advisory

Research Associate

Location - Irving, TX (hybrid remote included travel 1-2 times a month in the US and Canada)

Duration - 6 months

Pay Rate - $18/hr

Must be:
Bachelor's Degree

Candidates MUST be within commutable distance (ideally 30 miles) to either the Irving (Texas) or Fort Myers (Florida) Gartner Facility

These roles are anticipated to be 100% REMOTE but must be local to one of the above sites for consideration

The hours for this position are 10am - 7pm ET

Required:

• DATABASE
• CRM
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
• TIME MANAGEMENT
• ORGANIZATIONAL SKILLS

The primary responsibility of the role is to support Gartner's Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 10am - 7pm ET

• Key responsibilities include:
• Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.
• Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed

• On a typical day you will:
• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the Gartner Research & Advisory Expert community.
• Receive unlimited access to all Gartner research content.

Skills:

Desired Skillsets:

• • Excellent written and verbal communication skills
  • Ability to provide world-class service by engaging directly with internal partners and clients
  • Strong customer service mindset
  • Strong time management and organizational skills
  • Ability to prioritize tasks effectively
  • Attention to detail
  • Ability to use problem solving skills to highlight urgent issues, when needed.
  • Ability to learn new systems and tools quickly
  • Ability to work independently and as part of a team
  • Ability to work with cross functional teams
  • Preferred:
    Prior work experience in customer service
  • Preferred:
    Experience working across multiple time zone

If interested; kindly share your resume with answers: Q1. Which year you completed your Bachelors Degree Q2. Are you able to commute to an office in Irving, TX several times a month and are you able to travel 1-2 times a month throughout the US and Canada? Q3. For submission, client needs month and date (MMDD, don't need the year) of your birthdate (used by client as unique identifier)?