Professional, Client Success

Client Success Specialist

The Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role acts as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied.

• Ensure all customers are fully engaged and obtain the value they expect from the products
• Execute meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
• Acts as a client advocate and may give input into process improvements, product design or additional tools customers need
• May help customers plan and understand the best ways to utilize their products based on the customer's business needs.
• Notify process problems and challenges to the appropriate departments
• Follows procedures that optimize the customer's experience.
• Updates and documents activities for new accounts into systems in an accurate and timely manner.
• Ensure at-risk customers are retained
• May gather feedback from customers and analyze customer data to identify the best practices
• May uncover sales leads that are handed off to sales and partners with sales to retain clients

Large (~$2B+ revenue) formerly public information services and data business

Durable cash flow and profitability regardless of changes in macroeconomic conditions

Company certified as a global "A Great Place to Work."

Hybrid working model- 1 day in the office a week for "moments that matter" and the rest of the time can be remote.

Competitive compensation and benefits!

Career path for continued professional growth.

Working with leaders that care about your professional growth!

Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees

• Minimum of 2 yrs of account management or customer service experience
• The desire to provide customers with exceptional customer support
• Technical aptitude and ability to become an expert in the product being sold
• Desire to learn in-depth knowledge of the customer and to advocate on their behalf
• Knowledge of customer service practices
• Proficient in Microsoft Office Suite, specifically Excel and Power Point
• Experience with Customer Relationship Management (CRM) software such as Oracle or Salesforce a plus