Associate Account Resolution Representative - Auto - Bilingual (Spanish​/English

Associate Account Resolution Representative – Bilingual (Spanish/English)

Wells Fargo is seeking Associate Account Resolution Representatives – Bilingual (Spanish/English) to join our Auto team in Irving, TX. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow your career.

In this role, you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking, reading and listening proficiency in Spanish/English

Desired

Qualifications:

• Strong telephone etiquette and customer service skills
• Excellent verbal, written, and interpersonal communication
• Ability to work effectively in a structured, adaptable, and changing call center environment
• Skilled in navigating multiple computer systems and using search tools to locate information
• Good analytical skills with high attention to detail and accuracy
• Ability to negotiate, influence, and collaborate to build successful relationships
• Solid conflict management and decision-making abilities
• Effective team player with strong collaboration skills
• Proven ability to meet production goals, deadlines, and performance metrics
• Intermediate proficiency in Microsoft Office applications

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to attend full duration of required training period
• Must work on-site at the location posted
• This position is not eligible for Visa Sponsorship
• Must complete and pass required language assessment

Training

Schedule:

• Anticipated start date is October 19, 2026
• Training will be for four weeks, Monday through Friday, 8 am to 5 pm

Work Schedule:

• Working schedule will be within the operating hours of Monday - Thursday, 7 am- 10 pm, Friday, 7 am - 7 pm; and rotating Saturday's, 7 am - 4:30 pm.
• Schedule after training will be assigned prior to the end of training.

Job Location:

• 401 Las Colinas Blvd W Bldg A, Irving, TX 75039

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.