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Customer Service Team Lead: Escalations & Onboarding
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-08-22
Listing for:
WebTPA
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
WebTPA in Irving, Texas, is seeking an Assistant Manager of Customer Service to lead a team of Client Resolution Specialists and Customer Service Representatives. You will oversee day-to-day operations, handle escalations, and partner with HR and Talent Acquisition on hiring and onboarding.
The role requires 2+ years in health insurance and 1+ year of supervisory experience, plus strong communication skills and proficiency with Microsoft Office.
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