Consumer Engagement Representative

Responsibilities

• Handle an average of 80 inbound and outbound calls per day.
• Process phone payments.
• Conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channel.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (Loan Pro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays;
  Honest with strong work ethic, unscheduled absences are rare, always punctual.

• Customer Service
• Phone Payment Processing
• Powersports Loan Resolution
• Data Entry
• Collections Experience

• People Skills
• Strong Work Ethic
• Flexibility
• Punctuality
• Problem Solving

• HS Diploma
• GED