Customer Services Professional

Job Overview:
Pay Range: $15.00hr - $18.00hr Requirement/Must Have:
High School Diploma or State Board of Education certified GED along with related/equivalent experience or Associates Degree required. 1-3 years of Customer Service or Sales experience. Knowledgeable in Microsoft Windows (Word) and the internet. Ability to navigate a computerized data entry system or other relevant applications. Strong verbal and written communication skills to effectively communicate over the telephone. Responsibilities:
Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS). Receive, process, and dispatch after-hour calls for service. Provide outstanding customer service by receiving calls from customers requiring service or information regarding their accounts. Generate service tickets within the service database on customer requests for service. Monitor, support, and troubleshoot alarm systems. Acknowledge alarms received and dispatch appropriate personnel for the issue  calls into the system activity report after dispatch.

Contact and dispatch on-call service technicians during after-hours. Generate statistical or investigative reports for management. Dispatch appropriate authorities upon receipt of alarm signals. Continuously monitor alarm signal queue. Document all calls with appropriate resolution codes and notes. Provide quality customer service on every call. Promote good listening skills. Communicate clearly and effectively with customers and agencies. Manage length of calls.

Attend monthly training sessions. Maintain familiarity with emergency procedures. Review and critique recorded conversations for purposes of improving customer interaction skills. Nice to Have:
Any certified training or knowledge of Access Control, Fire, and Burglary systems. Prior security call center experience. ACD knowledge.

Skills:

Customer Service. Alarm Monitoring. Dispatching. Data Entry. Microsoft Word. Troubleshooting. Report Generation. Qualification And

Education:

Excellent customer service skills and ability to work in a dynamic fast-paced environment. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.