Alarm Monitoring and Dispatch Specialist

Alarm Monitoring and Dispatch Specialist

Location:

Irving, TX. Employment:
Temp to Direct. Industry: Manufacturing. Compensation: $15.00-$18.00 /hr.

Schedule:

40 hrs/Week. 2nd shifts: 2pm - 10pm.

• We're seeking a customer-focused and detail-oriented professional to join a Central Monitoring Station (CMS) team, supporting the monitoring and timely response to alarm signals and service requests.
• In this role, you'll communicate with customers, coordinate with technicians and authorities, and ensure every call and alarm is handled accurately and efficiently.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider - we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

• Monitor and process incoming alarm signals, troubleshoot alarm systems, and dispatch appropriate personnel or authorities as needed.
• Receive and manage after-hours service calls, create service tickets, and coordinate with on-call service technicians.
• Deliver professional, responsive customer service by assisting customers with account-related questions and service requests.
• Maintain accurate records by documenting calls, resolutions, dispatch activity, and system updates in the appropriate databases.
• Prepare reports and participate in ongoing training and call reviews to strengthen communication and customer interaction skills.

• High School Diploma or GED.
• 1+ years of experience in Sales or Customer Service.

• Associate Degree.
• Promote good listening skills.
• Be familiar with emergency procedures.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems.
• Prior security call center experience.
• ACD knowledge helpful.
• Good verbal and written communication skills to communicate effectively over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.