Customer Service Representative

Customer Service Representative, Irving, TX

Location:

Irving, Texas

Position Type:
Full Time

Work Arrangement:
On Site

Experience:

1 to 4 years of relevant work experience

Education:

High School Diploma or equivalent

Sun West Mortgage Company is seeking a Customer Service Representative to support homeowners and customers throughout their mortgage experience.

We are looking for a customer-focused individual who learns quickly, can manage multiple priorities, and can explain information clearly and accurately to homeowners. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle customer questions and concerns professionally.

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on the customer’s needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Manage multiple customer requests while prioritizing time-sensitive matters.
• Maintain a high standard of internal and external customer service.
• Follow established procedures and directions.
• Maintain strong attention to detail when handling customer information and requests.
• Communicate effectively with customers and internal teams through verbal and written communication.

• High school diploma or equivalent.
• 1 to 4 years of customer service or related experience preferred.
• Bilingual or fluent English required.
• Strong verbal and written communication skills.
• Customer service focused with a professional and helpful approach.
• Strong listening skills and the ability to obtain and understand relevant information.
• Ability to explain information clearly to customers.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail.
• Ability to comprehend and follow directions.
• Strong PC and Microsoft Office skills.
• Ability to troubleshoot common computer-related issues.

$20.00 to $25.00 per hour, based on prior work history and experience.

• Health insurance
• Vision insurance
• 401(k) program

Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, or any other factor prohibited by applicable law.