Sr. Associate CS

Working for LGLNA is about more than a paycheck, or even a job title. It’s about working for a company that is dedicated to creating a diverse and inclusive working environment, enriching the lives of our employees through our focus on safety and innovation, and efficiently executing to meet our customer expectations. We are looking for enthusiastic leaders to add to our growing team in North America.

We are seeking a CS Specialist to join our team. In this role, you will be responsible for building, managing, and growing existing customer relationships. You will manage all client communications in a timely manner, assist customers as needed, and ensure all customers’ needs are met.

• Build, nurture and grow existing customer relationships.
• Manage all account communication in a timely and professional manner.
• Provide useful and timely updates during shipment life cycles.
• Assist customers in identifying services that fit their needs and provide information on additional services.
• Actively manage follow-up of opportunities within existing accounts.
• Source capacity to meet customer needs.
• Work directly with internal parties to support customer accounts.
• Utilize company resources to ensure cost and service requirements are being met.
• Provide service updates between sales, customers, and carriers.
• Create and manage strong relationships with Intermodal, Drayage, and FTL carriers.
• Cooperate with team members on any account, foster teamwork, and communicate regularly with direct manager to receive training or support as needed.
• Promote operations that align with the company's needs and decision-making.

• No degree is required.
• Previous experience managing, mentoring, and developing high-performing engineers.
• Previous experience as a CS Manager or Operations Representative (or similar experience).
• A direct, empathetic communicator.
• Excited to deliver high-quality customer success at a fast pace.
• Comfortable with fast-paced growth.
• Preferred Korean/English bilingual speaker.

Our reliable services bring value and increase profitability for our customers.