Bilingual Customer Service Representative

SNI Staffing Now has partnered with a Financial Services company in Irving, TX. They are searching for a Customer Service Advisor.

• Training: 7:00am - 3:45pm in office (2-3 weeks)
• Work Shift:
  
  10:15AM - 7:00PM

• Effectively identify and assess customer's needs to improve customer satisfaction
• Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
• Accurately capture customer info related to payment, contract questions, billing, and cancellation
• Handle delinquents with calls, emails, letters, and reporting
• Process cancellations & refunds and keep reporting up to date
• Verify and set up payments
• Verify and set up payments
• Take overflow queue calls for quoting
• Handle verifying and calculating if a customer is eligible for a mileage waiver
• Assist with admin duties

• 3-5 years of previous customer service, lead generation and/or sales experience in warranty, auto-insurance, or dealership preferred.
• Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team
• Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus
• Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution
• Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment