Bilingual Call Expert

The mission for the Welcome Calls Expert is to improve the quality of life for our customers, team members, and community by creating a positive first impression, ensuring customers understand their service agreement, and helping customers successfully start their Moxie service experience. In this position we are looking for an applicant that can provide Bilingual support for Spanish speaking customers.

• Handle inbound and outbound welcome calls.
• Handle inbound and outbound text messages.
• Navigate Pest Routes and start routes.
• Utilize the Welcome Calls Tracker.
• Complete Welcome Call Checklists.
• Communicate with D2D and Field Experts daily.
• Set accurate customer expectations.
• Explain agreements and subscription options.
• Schedule/Reschedule start services when necessary.
• Support department completion goals.
• Audit tracker information for accuracy.
• Maintain professional communication.
• Respond to chats and messages promptly.
• Document customer interactions accurately.

This is a full-time hourly onsite position. Additional hours may be required during peak operational periods, seasonal demand, or staffing shortages. The hours expected are from the following times:

• Wednesday - Sunday 12pm - 8:30 pm OR 12:30pm - 9 pm

• Scheduling & Route Management
• Customer Service
• Route Optimization
• Problem Solving
• Time Management
• Organization
• Attention to Detail
• Communication Skills
• Accountability & Ownership
• Adaptability
• Collaboration
• Technical Capacity
• Critical Thinking
• Operational Awareness
• Customer Experience Focus
• Professionalism
• Data Interpretation
• Multitasking
• Continuous Improvement
• Dependability

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Advanced bilingual proficiency in both Spanish and English.
• High School Diploma or GED.
• 1+ year customer service, call center, office, or administrative experience.
• Ability to multitask in a fast-paced environment.

• 2+ years of contact center experience.
• Pest control, home services, or subscription-based service experience.
• NICE or call center software experience.
• Experience in Pest Routes or Field Routes.
• Experience in customer onboarding or customer service.
• Experience in recurring revenue or home services industries.

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.