Healthcare Customer Service Representative/Member Service Specialist
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-09-22
Listing for:
Hornet Staffing, Inc, a GEE Group company
Full Time
position Listed on 2026-09-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Healthcare Customer Service Representative - Member Service Specialist
Hornet Staffing, Inc. (a GEE Group Company) - Irving, 75039, TX (Onsite)
Join a reputable and established healthcare organization as a Customer Service Representative or Member Service Specialist in an in-office role. Monday to Friday! No nights or Weekends!
$18/hr.
- $19.50 per hour to start!
Notes: 2+ years of customer service experience in healthcare insurance or related field. Call center or high-volume inbound call experience preferred
Job Description & Responsibilities:- The Member Services Specialist serves as a frontline ambassador for the health plan, insurance, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business.
- As the initial point of contact, this role extends beyond basic call handling.
- Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution.
- This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows.
- All interactions must be documented with a clear and concise recap of the call's purpose
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